We, at Omelink, have been playing a pivotal role in providing support to our clients in
managing some of the most crucial aspects of the customer lifecycle. This ranges from
getting the customer to understand the offered product/service, to be able to
buy/subscribe, till effectively & efficiently managing the customer post-sale of the
product/services. As part of our outsourcing services suite, each project receives
dedicated operations management, QA and Training staff.
We offer phone services to handle the range of queries over the phone that includes
explaining the usage of the product, service or a feature, sharing details to purchase the
product or address any related queries for service or repair.
The efficiency & effectiveness of such calls is measured on the basis of the count of calls
resolved/closed and we have a high success rate in this regard which is well above the
We have been meeting the client defined targets for years now and measure the success
rate in the form of Client Satisfaction score.
This involves handling customer’s queries through the digital channels namely Email &
Chat. Customers write to us and we then provide resolution basis the customer’s queries.
Since the scope of service includes technical support also so there are times when we
follow the email/chat response, with a phone call to promptly close the concern.
Many of our customers now prefer to chat – the options for which are available at the click
of a button on the website & mobile App. Through Chat, the customers are able to have
their queries addressed on a real-time basis without having to call & pressing multiple
options on IVR.
Like phone support, we offer chat & Email support at all times of the day.